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HIPAA

Notice of Privacy Practices

Effective: September 1, 2026  ·  Last updated: September 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Who We Are

Pacific Hospice and Palliative Care (“Pacific Hospice,” “we,” “our,” or “us”) is a Medicare-certified hospice provider located at 4400 S. Piedras, Ste. 219, San Antonio, TX 78228. We are required by law to maintain the privacy of your protected health information (PHI), provide you with this Notice of our legal duties and privacy practices, and follow the terms of the Notice currently in effect.

How We May Use and Disclose Your Health Information

Treatment

We may use and disclose your PHI to provide, coordinate, or manage your hospice care and related services. For example, we may share information with physicians, nurses, social workers, chaplains, and other members of your care team.

Payment

We may use and disclose your PHI to obtain payment for services we provide. For example, we may submit claims to Medicare, Medicaid, or other insurers.

Healthcare Operations

We may use and disclose your PHI for our healthcare operations, including quality assessment, training, accreditation, and business management activities.

Other Permitted Uses and Disclosures

We may also use or disclose your PHI without your authorization for:

  • Public health activities (e.g., reporting communicable diseases)
  • Health oversight activities (e.g., audits, inspections)
  • Judicial and administrative proceedings when required by law
  • Law enforcement purposes as required by law
  • Research, subject to applicable privacy protections
  • Serious threats to health or safety
  • Workers’ compensation as required by law
  • Coroners, medical examiners, and funeral directors
  • Organ and tissue donation organizations
  • Military and veterans’ activities
  • National security and intelligence activities

Uses and Disclosures Requiring Your Authorization

Other uses and disclosures of your PHI not described in this Notice will be made only with your written authorization. You may revoke your authorization at any time in writing, except to the extent we have already acted in reliance on it.

We will not use or disclose your PHI for marketing purposes or sell your PHI without your written authorization.

Your Rights Regarding Your Health Information

Right to Inspect and Copy

You have the right to inspect and obtain a copy of your PHI that we maintain in a designated record set. We may charge a reasonable fee for copies.

Right to Request Amendment

You have the right to request that we amend your PHI if you believe it is incorrect or incomplete. We may deny your request under certain circumstances.

Right to an Accounting of Disclosures

You have the right to request an accounting of certain disclosures of your PHI made by us during the six years prior to your request.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request, except in certain circumstances involving disclosures to health plans for payment or operations when you have paid out-of-pocket in full.

Right to Request Confidential Communications

You have the right to request that we communicate with you about your health information in a certain way or at a certain location (e.g., only by mail to a specific address).

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive it electronically.

Right to Notification of a Breach

You have the right to be notified in the event of a breach of your unsecured PHI.

Our Duties

We are required by law to:

  • Maintain the privacy of your PHI
  • Provide you with this Notice of our legal duties and privacy practices
  • Notify you following a breach of your unsecured PHI
  • Abide by the terms of this Notice currently in effect

Changes to This Notice

We reserve the right to change this Notice and to make the revised Notice effective for PHI we already have about you as well as any information we receive in the future. We will post the current Notice on our website and make copies available upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.

Contact Our Privacy Officer

To exercise your rights, file a complaint, or ask questions about this Notice, please contact us:

See also our Website Privacy Policy for information about how we handle data collected through our website.